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Privacy Policy

The Promo Addict Privacy Policy

At The Promo Addict, we believe trust is earned. We’re committed to keeping your personal information safe, using it responsibly, and being transparent about how we do things. Here’s what you need to know:

1. What We Collect & Why

  • We collect information like your name, address, phone number, email, and sometimes artwork or logos basically what’s needed to fulfill orders, provide customer support, and keep you in the loop.

2. How We Get Your Info

  • You give it to us when you place an order, create an account, request a quote or sample, or contact us.

3. What We Use It For

  • To process your orders, send confirmations, ship products, track the delivery.
  • To respond to your messages or support requests.
  • To improve our site and services: for example, which pages are helpful, what features we should add, what products interest people most.
  • To send you updates, promotions, or other communications only if you’ve opted in.

4. Sharing & Third Parties

  • We don’t sell your personal data.
  • We may share your info with trusted partners who help us perform services (shipping companies, payment processors, printers, etc.). These partners are required to protect your data as we do.
  • We may also share if required by law.
  • If you disable cookies, parts of the site may not function optimally (e.g. remembering login, keeping items in your cart).

5. Keeping Info Safe

  • We implement a mix of security measures—physical, technical, and administrative—to protect your data against unauthorized access or disclosure. All of our CRM users use 2FA security.
  • Only staff who need data to do their work are given access, and we train them on how to handle sensitive information responsibly.

7. How Long We Keep Your Info

  • We keep personal information for as long as needed to fulfill the purpose for which it was collected (e.g., completing orders, resolving issues).

8. Your Rights & Contacting Us

  • You can ask us what information we have about you, correct anything that’s wrong, or ask us to delete your info (where possible under applicable laws).
  • You can opt out of promotional communications anytime.
  • If you have concerns or questions about privacy, you can contact our CEO:

The Promo Addict
Email: russell@thepromoaddict.com
Phone: 780-400-8404